Terms and Conditions
Payment:
Deposits range from $100 per unit to $125 per person depending on
property and is shown on our online order form. Payment balance is due
either 35 days or 55 days before check-in, dependent on property. No
charge will be placed
on your credit card until we obtain the booking confirmation. We
normally reply with your confirmation number within 1 day, often within
hours.
The accommodation voucher and payment receipt is sent to you when full
payment is made.
Once we provide you confirmation, prices (taxes excluded) are firm.
Hawaii taxes are charged based on the dates of stay, not when the
reservation was made or paid. Typographical errors
and pricing errors are subject to correction if corrected before
the confirmation number is provided and the deposit is made. Customer
has
the option of not proceeding if the error results in a higher price.
Cancellation:
For cancellation more than 4 days (more than 18 days at some
properties)
before scheduled arrival, the cancellation fee is $100 per unit. For
cancellation
4 days or less (18 days or less at some properties) before scheduled
arrival,
no-show, or early departure, the cancellation fee is a 2 nights charge
per unit booked. The early departure fee is 2 nights in addition to
those consumed.
Special cancellation policies apply to bookings
for the Christmas/New Years time period. Call or e-mail for
information.
Travel
Protection: CSA Travel Protection Company offers
travel insurance in any dollar amount you wish to purchase. For details
see: http://www.csatravelprotection.com
Changes:
The first change to a reservation, if done more than 4 days before the
scheduled
arrival, can usually be made at no charge.
Properties sometimes reduce rates or have limited time specials. These
are always for new reservations only. However, if requested, we may be
able to rebook an existing reservation under a new rate plan. There is
a $75.00 non-refundable rebooking fee to do this.
Minimum Booking:
We require that at least one property be booked at a minimum of $400.
For example, a $200 booking on one island plus a $400 booking on
another
island meets this requirement. Three $200 bookings do not meet this
minimum requirement.
Special minimum night stays apply to bookings
for the Christmas/New Years time period. Call or e-mail for
information.
Occupancy Rules:
The reservation and rate is based upon the number of
adults and children specified when the reservation is made. Should
you arrive at the property with more people than you indicated, you
will either a) have to pay extra person fee(s) at full rack rate or b)
have to rent another room or c) the property may ask you to leave with
no refund.
View Definitions:
Partial Ocean View, Ocean View and Oceanfront
designations are defined by each property and vary between properties.
In general, Partial Ocean View means a small amount of ocean can be
seen from outside on the lanai. Ocean View means a little ocean can be
seen from inside the unit. Oceanfront means a fairly unobstructed view
of the ocean. For example, click here.
Security and Privacy:
Your booking request and credit card information may be submitted via
our online encrypted and secure
web
pages or via fax or telephone. We are members of the Better
Business
Bureau, Hawaii Visitors and Convention Bureau, and are licensed by
the State of Hawaii. We are contracted as Wholesalers by ResortQuest
Hawaii, Outrigger Hotel and Resorts and other rental
management
companies. ResortQuest Hawaii and Outrigger are the largest
hotel and condo
management
companies in Hawaii. Your payment via credit card provides you
additional
consumer protections that the "product" purchased, will be provided. We
respect your privacy and never provide your information to others and
do
not send unsolicited e-mail.
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