Royal Hawaii
                            Condos, Reservations 888-722-6284
Royal Hawaii Condos, Travel
                                      Agencies & Bureaus, Sleepy
                                      Hollow, IL Hawaii Visitor
                                    & Convention Bureau

Terms and Conditions
Deposits range from $100 per unit to $125 per person depending on property and is shown on our online order form. Payment balance is due either 35 days or 55 days before check-in, dependent on property. No charge will be placed on your credit card until we obtain the booking confirmation. We normally reply with your confirmation number within 1 day, often within hours. The accommodation voucher and payment receipt is sent to you when full payment is made. Once we provide you confirmation, prices (taxes excluded) are firm. Hawaii taxes are charged based on the dates of stay, not when the reservation was made or paid. Typographical errors and pricing errors are subject to correction if corrected before the confirmation number is provided and the deposit is made. Customer has the option of not proceeding if the error results in a higher price.

For cancellation more than 4 days (more than 18 days at some properties) before scheduled arrival, the cancellation fee is $100 per unit. For cancellation 4 days or less (18 days or less at some properties) before scheduled arrival, no-show, or early departure, the cancellation fee is a 2 nights charge per unit booked. The early departure fee is 2 nights in addition to those consumed. 
Special cancellation policies apply to bookings for the Christmas/New Years time period. Call or e-mail for information.
Travel Protection: CSA Travel Protection Company
offers travel insurance in any dollar amount you wish to purchase. For details see:

The first change to a reservation (such as date revision), if done more than 4 days before the scheduled arrival, can usually be made at no charge.
Properties sometimes reduce rates or have limited time specials. These are always for new reservations only. However, we may be able to rebook an existing reservation under a new rate plan, if requested at least 5 days before scheduled arrival. There is a $75.00 non-refundable rebooking fee to do this.

Minimum Booking:
We require that at least one property be booked at a minimum of $400.
For example, a $200 booking on one island plus a $400 booking on another island meets this requirement. Three $200 bookings do not meet this minimum requirement.
Special minimum night stays apply to bookings for the Christmas/New Years time period. Call or e-mail for information.

Occupancy Rules:
The reservation and rate is based upon the number of adults and children specified when the reservation is made. Should you arrive at the property with more people than you indicated, you will either a) have to pay extra person fee(s) at full rack rate or b) have to rent another room or c) the property may ask you to leave with no refund.

View Definitions:
Partial Ocean View, Ocean View and Oceanfront designations are defined by each property and vary between properties.
In general, Partial Ocean View means a small amount of ocean can be seen from outside on the lanai. Ocean View means a little ocean can be seen from inside the unit. Oceanfront means a fairly unobstructed view of the ocean. For example, click here.

Responsibility: Royal Hawaii Condos acts solely AS THE AGENT for disclosed principals and independent contractors, including air carriers, hotels and other places of accommodation, ground services, tour operators, rental car companies, etc in providing and arranging all services contracted for your trip/tour. Customer hereby agrees that Royal Hawaii Condos makes no express or implied warranties and shall not be responsible for injury to person or property from any cause nor for breach of contract, tort, consequential damages, punitive damages, incidental damages or indirect damages in connection with the goods or services provided by any carrier, airline carrier or any other supplier of services including but not limited to the provider of hotel/condominium accommodations. In the event the service provider cannot provide the services outlined in your tour the service provider will exercise efforts to provide comparable services. 

Limitation of Liability: Liability, if any, shall never exceed the amount actually paid to Royal Hawaii Condos.

Privacy Policy:

What information do we collect?

We collect information from you when you place an order, fill out a form or e-mail us.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number and credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order and to responding to questions you submit to us.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards) will not be kept on file for more than 60 days.

Do we use cookies?

We use cookies to keep track of advertisements.

Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Privacy Choices/Opt-Out

  • You may review and correct your personal information and preferences
  • You may opt-out of emails from us
  • You may submit requests to opt-out of phone and postal marketing
  • You may turn off cookies in your browser

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.
729 Jamestowne Rd
Sleepy Hollow, IL 60118
United States

TAT Numbers

Royal Hawaii Condos - "The Hawaii Experts"
729 Jamestowne Rd.
Sleepy Hollow, IL 60118
Toll Free Reservations: 888-722-6284
Phone: 847-551-3085
Fax: 847-574-8200